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- Credit card: Visa, MasterCard, American Express and Discover.
- PayPal. PayPal is an extremely secure form of online payment. Visit PayPal.com to create an account. At checkout a paypal button will be available as a payment option.
- Corporate purchase orders may be accepted. Please email or fax in your PO to: [email protected] or 719-362-3987
- PHONE! We are a small business so we are not open 24/7 but when we are here we are more than happy to help and take an order over the phone 1-800-550-1278 (Mon-Fri 8-4:30pm mountain time)
Yes. After placing your order, you will be able to print a copy of the order form that includes your order number. Also, if you provide a full e-mail address, you will receive an order confirmation sent to your email.
To help combat credit card fraud, the Billing Address must match the mailing address for the credit card you're using. Otherwise, your credit card will be declined, and order processing will likely be delayed. That doesn't mean anything will be mailed to that address (unless requested).
YES. As a food business we are considered essential and are exempt from the recent 'stay at home' order from the Colorado governor. We have taken extra precautions per WHO recommendations and government requests. Due to our large warehouse facility we are able to easily practice social distancing, but we are also staggering work shift hours to help keep our employees as safe as possible. We have increased the frequency that we clean commonly touched objects and surfaces as well as limiting any sharing of work spaces. We have closed to walk-in traffic (but curbside delivery is still available) and all employees must stay home if they are feeling unwell.
As long as USPS, UPS, and FedEx remain in operation so will we. Most of our stock is on site and most of our manufacturers and vendors are also open in some form.
We try to take as many precautions as we can without breaking the bank for either us or our customers. Everyday we separate out orders that contain perishable items (chocolate, and butter are the two main ones) and check the temperatures on where those items are going for the next week.
Butter is always sent with ice packs and insulated bubble wrap via Priority Mail (a 2-3 day service). Once temperatures are above 75 degrees Fahrenheit we send chocolate with ice packs, and insulated bubble wrap via Priority mail. Once temperatures get into the 90's (mid- high) we will also require a signature in hopes of keeping the package from sitting anywhere without air conditioning for any period of time.
Once temperatures get above 100 we try not to ship to that area and will often call customers on an individual basis (looking at you Arizona) as temperatures this high will start to impact the shipping of many other types of candies besides chocolate.
We have looked into using dry ice but that will freeze items and most of the products we send we don't want to actually freeze just keep cool or room temperature.
