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Shipping Questions

What shipping methods are available?

EuropeanGroceryStore uses the US Postal Service (First Class, Priority Mail, Priority Express Mail, International First Class, Priority, and Express) 

How quickly do you ship orders?

Generally, orders received by 6 p.m. Eastern time (4pm Mountain) are shipped the same day. However, there are some exceptions to this standard.  Please call us when in doubt.  If your order cannot be shipped according to these standards, we will e-mail you as soon as possible. Also, if in a real hurry, just call us at 719-287-7911

Can I track my EuropeanGroceryStore.com order?

Sure. You should get tracking information via email but if not you can call us.  For USPS orders you can check the status at www.usps.com.

Does EuropeanGroceryStore.com ship to APO/FPO (military) addresses?

No.  Transit times have a big impact on food so we do not ship to APO/FPO addresses.

I have an FedEx/UPS account. Can I have the shipping fee charged to my account?

Yes, you can. Please give us a call to place the order through the phone 719-287-7911

I received a damaged package, what do I do?

If your order arrived damaged please contact us immediately so we can file a claim with the shipper (USPS or UPS).  At that time we will instruct you on how we will ship the replacement and what to do with the damaged package.

I received an incorrect item, what should I do?

Please call or email us first.  If it is our fault we will reship the correct item and send a return label for the incorrect one.  If it is an error on your part we will work with you to find an equitable solution.

When will I receive my order?

Depending on where you are located, First Class USPS takes 3-8 days to arrive, and USPS Priority Mail 2-3 days. Unfortunately, the USPS provides no guarantee of these times. 

Can I include a card or other special instructions with my order?

Definitely. Just include your special instructions in the comments/gift message section of the order form. You can include a message to be put on one of our cards, in case you want your order shipped to a different address for an occasion like birthday, graduation, or to celebrate a win (or loss!) of a friend's favorite team.